TheekHai India Privacy Policy
‘TheekHai India Private Limited’ provides the services to you under this Terms of Service and Privacy Policy.
TheekHai India Legal Info
This Privacy Policy applies to all of our Services unless specified otherwise. Please also read TheekHai India Terms of Service, which describe the terms under which you use and we provide our Services.
Key Updates
In our updated Terms of Service and Privacy Policy you’ll find - Additional Information on How We Handle Your Data. Our updated Terms and Privacy Policy provide more information on how we process your data, and our commitment to privacy
Information We Collect
TheekHai India must receive or collect some information to operate, provide, improve, understand, customize, support, and market our Services, including when you install, access, or use our Services.
The types of information we receive and collect depend on how you use our Services. We require certain information to deliver our Services and without this we will not be able to provide our Services to you. For example, you must provide your mobile phone number to create an account to use our Services.
Our Services have optional features which, if used by you, require us to collect additional information to provide such features. You will be notified of such collection, as appropriate. If you choose not to provide the information needed to use a feature, you will be unable to use the feature. For example, you cannot share your location with your contacts if you do not permit us to collect your location data from your device. Permissions can be managed through your Settings menu on both Android and iOS devices.
Information You Provide
You must provide your mobile phone number and basic information (including a profile name of your choice) to create a TheekHai India account. If you don’t provide us with this information, you will not be able to create an account to use our Services. You can add other information to your account, such as a profile picture and "about" information.
Your Messages:
We do not retain your messages in the ordinary course of providing our Services to you. Instead, your messages are stored on your device and not typically stored on our servers. Once your messages are delivered, they are deleted from our servers. The following scenarios describe circumstances where we may store your messages in the course of delivering them:
Undelivered Messages:
If a message cannot be delivered immediately (for example, if the recipient is offline), we keep it in encrypted form on our servers for up to 30 days as we try to deliver it. If a message is still undelivered after 30 days, we delete it.
Media Forwarding:
When a user forwards media within a message, we store that media temporarily in encrypted form on our servers to aid in more efficient delivery of additional forwards.
Your Connections:
You can use the contact upload feature and provide us, if permitted by applicable laws, with the phone numbers in your address book on a regular basis, including those of users of our Services and your other contacts. If any of your contacts aren’t yet using our Services, we’ll manage this information for you in a way that ensures those contacts cannot be identified by us. You can create, join, or get added to groups and broadcast lists, and such groups and lists get associated with your account information. You give your groups a name. You can provide a group profile picture or description.
Status Information:
You may provide us your status if you choose to include one on your account.
Customer Support and Other Communications:
When you contact us for customer support or otherwise communicate with us, you may provide us with information related to your use of our Services, including copies of your messages, any other information you deem helpful, and how to contact you (e.g., an email address). For example, you may send us an email with information relating to app performance or other issues.
Automatically Collected Information:
Usage And Log Information. We collect information about your activity on our Services, like service-related, diagnostic, and performance information. This includes information about your activity (including how you use our Services, your Services settings, how you interact with others using our Services (including when you interact with a business), and the time, frequency, and duration of your activities and interactions), log files, and diagnostic, crash, website, and performance logs and reports. This also includes information about when you registered to use our Services; the features you use like our messaging, calling, Status, groups (including group name, group picture, group description), when you last used our Services (your "last seen"); and when you last updated your "about" information.
Device And Connection Information:
We collect device and connection-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, battery level, signal strength, app version, browser information, mobile network, connection information (including phone number, mobile operator or ISP), language and time zone, IP address, device operations information, and identifiers.
Location Information:
We collect and use precise location information from your device with your permission when you choose to use location-related features, like when you decide to share your location with your contacts or view locations nearby or locations others have shared with you. There are certain settings relating to location-related information which you can find in your device settings or the in-app settings, such as location sharing. Even if you do not use our location-related features, we use IP addresses and other information like phone number area codes to estimate your general location (e.g., city and country). We also use your location information for diagnostics and troubleshooting purposes.
Cookies:
We use cookies to operate and provide our Services, including to provide our Services that are web-based, improve your experiences, understand how our Services are being used, and customize them. We may also use cookies to understand which of our Help Centre articles are most popular and to show you relevant content related to our Services. Additionally, we may use cookies to remember your choices, like your language preferences, to provide a safer experience, and otherwise to customize our Services for you.
Third-Party Information
Information Others Provide About You: We receive information about you from other users. For example, when other users you know use our Services, they may provide your phone number, name, and other information (like information from their mobile address book) just as you may provide theirs. They may also send you messages, send messages to groups to which you belong, or call you. We require each of these users to have lawful rights to collect, use, and share your information before providing any information to us. You should keep in mind that in general any user can capture screenshots of your chats or messages or make recordings of your calls with them and send them to TheekHai India or anyone else, or post them on another platform.
User Reports: Just as you can report other users, other users or third parties may also choose to report to us your interactions and your messages with them or others on our Services; for example, to report possible violations of our Terms or policies. When a report is made, we collect information on both the reporting user and reported user.
Businesses On TheekHai India: Businesses you interact with using our Services may provide us with information about their interactions with you. We require each of these businesses to act in accordance with applicable law when providing any information to us.
Third-Party Service Providers: For example, we work with them to distribute our apps; provide our technical and physical infrastructure, delivery, and other systems; provide engineering support, cybersecurity support, and operational support; supply location, map, and places information; process payments; help us understand how people use our Services; market our Services; help you connect with businesses using our Services; conduct surveys and research for us; ensure safety, security, and integrity; and help with customer service. These companies may provide us with information about you in certain circumstances; for example, app stores may provide us with reports to help us diagnose and fix service issues.
How We Use Information
We use information we have (subject to choices you make and applicable law) to operate, provide, improve, understand, customize, support, and market our Services. We use information we have to operate and provide our Services, including providing customer support; improving, fixing, and customizing our Services. We also use information we have to understand how people use our Services; evaluate and improve our Services; research, develop, and test new services and features; and conduct troubleshooting activities. We also use your information to respond to you when you contact us.
Safety, Security, And Integrity: We use information we have to verify accounts and activity; combat harmful conduct; protect users against bad experiences and spam; and promote safety, security, and integrity on and off our Services, such as by investigating suspicious activity or violations of our Terms and policies, and to ensure our Services are being used legally.
Communications About Our Services: We use information we have to communicate with you about our Services and let you know about our terms, policies, and other important updates. We may provide you marketing for our Services.
No Third-Party Banner Ads: We still do not allow third-party banner ads on our Services. We have no intention to introduce them, but if we ever do, we will update this Privacy Policy.
Business Interactions: We enable you and third parties, like businesses, to communicate and interact with each other using our Services, such as Catalogues for businesses on TheekHai India through which you can browse products and services and place orders.
Information You and We Share
You share your information as you use and communicate through our Services, and we share your information to help us operate, provide, improve, understand, customize, support, and market our Services.
Send Your Information to Those with Whom You Choose to Communicate. You share your information (including messages) as you use and communicate through our Services.
Information Associated with Your Account: Your phone number, profile name and photo, "about" information, last seen information, and message receipts are available to anyone who uses our Services, although you can configure your Services settings to manage certain information available to other users, including businesses, with whom you communicate.
Your Contacts and Others: Users, including businesses, with whom you communicate can store or reshare your information (including your phone number or messages) with others on and off our Services. You can use your Services settings and the “block” feature in our Services to manage who you communicate with on our Services and certain information you share.
Businesses On TheekHai India: We offer specific services to businesses such as providing them with metrics regarding their use of our Services.
Third-Party Service Providers: We work with third-party service providers and other Companies to help us operate, provide, improve, understand, customize, support, and market our Services. We work with these companies to support our Services, such as to provide technical infrastructure, delivery and other systems; market our Services; conduct surveys and research for us; protect the safety, security, and integrity of users and others; and assist with customer service. When we share information with third-party service providers and other Companies in this capacity, we require them to use your information on our behalf in accordance with our instructions and terms.
Third-Party Services: When you or others use third-party services that are integrated with our Services, those third-party services may receive information about what you or others share with them. If you interact with a third-party service or another Company Product linked through our Services, such as when you use the in-app player to play content from a third-party platform, information about you, like your IP address and the fact that you are a TheekHai Inda user, may be provided to such third party. Please note that when you use third-party services or other Company Products, their own terms and privacy policies will govern your use of those services and products.
Assignment, Change of Control, And Transfer
In the event that we are involved in a merger, acquisition, restructuring, bankruptcy, or sale of all or some of our assets, we will share your information with the successor entities or new owners in connection with the transaction in accordance with applicable data protection laws.
Managing And Retaining Your Information
You can access or port your information using our in-app Request Account Info feature (available under Settings > Account).
We store information for as long as necessary for the purposes identified in this Privacy Policy, including to provide our Services or for other legitimate purposes, such as complying with legal obligations, enforcing and preventing violations of our Terms, or protecting or defending our rights, property, and users. The storage periods are determined on a case-by-case basis that depends on factors like the nature of the information, why it is collected and processed, relevant legal or operational retention needs, and legal obligations.
Services Settings: You can change your Services settings to manage certain information available to other users. You can manage your contacts, groups, and broadcast lists, or use our “block” feature to manage the users with whom you communicate.
Changing Your Mobile Phone Number, Profile Name and Picture, and “About”
Information: If you change your mobile phone number, you must update it using our in-app change number feature and transfer your account to your new mobile phone number. You can also change your profile name, profile picture, and "about" information at any time.
Deleting Your TheekHai India Account: You can delete your TheekHai India account at any time (including if you want to revoke your consent to our use of your information pursuant to applicable law) using our in-app delete my account feature. When you delete your TheekHai Inda account, your undelivered messages are deleted from our servers as well as any of your other information we no longer need to operate and provide our Services. Deleting your account will, for example, delete your account info and profile photo, delete you from all TheekHai India groups, and delete your TheekHai India message history. Be mindful that if you only delete TheekHai India from your device without using our in-app delete my account feature, your information will be stored with us for a longer period. Please remember that when you delete your account, it does not affect your information related to the groups you created or the information other users have relating to you, such as their copy of the messages you sent them.
Law, Our Rights, And Protection
We access, preserve, and share your information described in the "Information We Collect" section of this Privacy Policy above if we have a good-faith belief that it is necessary to:
- a) respond pursuant to applicable law or regulations, legal process, or government requests;
- b)enforce our Terms and any other applicable terms and policies, including for investigations of potential violations;
- c) detect, investigate, prevent, or address fraud and other illegal activity or security, and technical issues; or
- d)protect the rights, property, and safety of our users, TheekHai India, or others, including to prevent death or imminent bodily harm.
Our Global Operations
TheekHai India shares information globally, both internally and externally with our partners and service providers, and with those with whom you communicate around the world, in accordance with this Privacy Policy. TheekHai India uses Company’s global infrastructure and data centres, established in India presently. Please keep in mind that the countries or territories to which your information is transferred may have different privacy laws and protections than what you have in your home country or territory.
Updates To Our Policy
We may amend or update our Privacy Policy. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Last modified” date at the top of this Privacy Policy. Please review our Privacy Policy from time to time.
Contact Us
If you have questions or issues about our Privacy Policy, please contact us at:
TheekHai India Pvt. Ltd.
B-29, 1st Floor, Pushpanjali Enclave, Pitampura, New Delhi-110034 India
Mail us at – theekhai@ardhsainik.com